Phantom users report blocked sales during price-feed outage
A Monday night outage at Phantom disrupted token price updates and balance displays, with some users unable to trade. Service resumed at 10:55 p.m., and Phantom reported customer funds remained safe.
Phantom restored service late Monday (April 6) after a temporary outage skewed token prices and portfolio balances in its wallet app, leaving some users unable to sell tokens. Recovery was confirmed at 10:55 p.m., and the company emphasized that customer assets were not at risk.
The provider flagged the incident late Monday and indicated work was underway. By 9:57 p.m., no further notice had appeared. Less than an hour later, Phantom posted that the disruption had been resolved. No cause has been disclosed.
During the outage, users on X reported blocked sales and incorrect balances. Several accounts claimed losses and asked for reimbursement. One user, posting as LetitBurn79, wrote, “It has been down for over an hour and a half and it cost me $450 and I’m seriously freaking out,” adding, “What is the remedy here? These are people’s lives.”
Phantom told users the problem involved market data updates and balance displays rather than custody. An in-app alert read, “We are having trouble updating your token prices. Your funds are safe.”
The company has not provided a timeline for any post-incident report or additional detail on the source of the failure.
Phantom operates a crypto wallet for holding and trading digital tokens. According to the Phantom wallet review, token prices and portfolio balances in the app rely on live market data. When those feeds fail, on-screen figures can be wrong even if underlying assets remain intact.
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