Americans grow more negative about AI as familiarity rises
Gallup: 70% of Americans say they are knowledgeable about AI; 39% say it does more harm than good and 79% expect it will reduce U.S. jobs in the next decade.
A Gallup report published Tuesday found that as familiarity with artificial intelligence has increased, public sentiment has grown more negative. The poll shows 70% of Americans now say they are somewhat or extremely knowledgeable about AI, 39% say AI does more harm than good, and 79% expect it will reduce the number of U.S. jobs over the next decade.
The share of respondents reporting familiarity rose from 64% in 2024 to 70% in the latest poll. The share saying AI does more harm than good climbed to 39% from 31% in 2025. Just 9% of respondents said AI does more good than harm, while 52% said the effects are about equally good and bad.
The change in views was largest among adults ages 18 to 29. Nearly half of that group now says AI does more harm than good, up from 36% last year. Younger adults also showed larger drops in trust in companies’ use of AI and larger increases in concern about job losses.
Trust in businesses to use AI responsibly fell to 27% of respondents saying they trust companies at least “some,” down from 31% in 2025. Among 18- to 29-year-olds, the share reporting at least some trust dropped from 30% to 20%, while those reporting no trust at all rose from 29% to 41%.
Expectations of job losses increased across age groups. Seventy-nine percent of Americans now expect AI will reduce U.S. jobs over the next decade, up from 73% last year. The largest increases were among 18- to 29-year-olds, where the share expecting job losses rose from 62% to 75%, and among adults 45 to 59, where it rose from 75% to 84%.
Gallup also asked respondents to compare AI and people on specific tasks. More Americans now view AI as performing about as well as people at driving, giving financial advice and giving medical advice. Respondents continued to rate people higher than AI across every category measured, including making hiring decisions, doing creative work and helping students with schoolwork.
Other recent surveys have reported similar patterns: widespread use of AI tools alongside broad concerns about risks, job loss, and low trust in companies that develop the technology. The Gallup report provides the latest national figures on familiarity, perceived harms and benefits, expectations for employment and trust in business use of AI.
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